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Booking with us

Why book with us directly

Booking directly gives you live availability, secure checkout and personal support from the owners of both homes.

Is this the same home I saw on Airbnb or Vrbo?

Yes, all of them. Same photos, same owners, same beds. The rating you saw there is the rating we show here: the Northstar home is 4.97 from 198 reviews, and the Caldera Springs home is 4.98 from 202 reviews, all of them left by guests on Airbnb and Vrbo. We own and manage both homes ourselves, and these are the only homes we have.

Is my payment secure?

Yes. Card payments are securely processed by Stripe using systems that meet PCI DSS security standards. Your card details are sent to Stripe over an encrypted connection. We never see or store your full card number.

The charge shows on your statement as EPIC VACATION STAYS, so you will recognise it later. We take Visa, Mastercard, American Express, Discover, Diners and JCB.

You get a written confirmation with the full total the moment the booking goes through, and both homes are registered short-term rentals: Truckee short-term rental permit STR22-5528, and Deschutes County registration 824444.

Is booking here cheaper?

Yes. We always set our direct-booking rates lower than our rates on Airbnb and Vrbo because booking here avoids their marketplace commissions. For an exact comparison, use the same dates and guest count on each site and compare the complete totals.

You get the same home and the same owners for less when you book directly with us.

Who helps me if something goes wrong?

You contact Eric or Emile directly. We answer questions before the trip and handle anything that comes up during your stay.

Awesome location. The place was cozy and we had everything we needed for our stay. Eric and Emile were very responsive. During our stay, they were about to board a flight, and they were proactive in informing us that responses may be delayed. We had a question and they still responded in a very timely manner. We go to Tahoe multiple times a year and will definitely book this place again.

Airbnb guest · September 2024
(510) 550-5111stay@epicvacationstays.comWe answer messages ourselves, usually within a few hours.

What are the cancellation and damage policies?

The same for both homes, and the same wording everywhere we list them.

If you cancel

More than 30 days before arrival
97% refunded
15 to 30 days before arrival
50% refunded
Within 14 days of arrival
No refund

The 3% that does not come back is the payment processing charge, which the card networks keep either way.

Security deposit

A $500 hold goes on your card 2 days before arrival and is released within 5 days of departure. A hold reserves the money on the card; it does not take it.

You pay 50% when you book, and the balance is collected 30 days before you arrive.

What you can rely on

These are the practical differences when you book on this site.

You are writing to the owners

Before, during and after your stay, the reply comes from one of the two of us.

The total is the total

Cleaning, fees and taxes are inside the number you approve. Nothing appears later.

The calendar is live

It is the same calendar the marketplaces read, so what you see here is what is genuinely free.

We say what is not included

The Recreation Center fee at Northstar and the line between Caldera Springs and Sunriver Resort are both written out on the property pages.

Flexible timing when possible

We always try to accommodate early check-in or late checkout. Same-day guest turnover, cleaning or maintenance may prevent it.

400 reviews you can read

Every review displayed on this site is shown in full and kept separate by home.

Still deciding?

Put your dates in and see the total, or just call us. We would far rather answer a question now than have you arrive to a surprise.